When will my In-Stock item ship?
Order contains in-stock items will be shipped/passed to the courier within 2-4 business days after the order is placed. (Note that public holidays, Saturday and Sunday are our non-business days.)
Once your order is passed to the courier, the tracking status might get updated within 3-5 days, which highly depends on the time that the shipment barcode is scanned by the courier.
**Under the impact of COVID-19, the courier might have a slower progress, causing a delay on the tracking status update.
In-Stock items with handling time:
Please note that some of the in-stock items required several days as handling time, please refer to the product description.
After the handling time, your order will be shipped/passed to the courier within 2-4 business days after the order is placed. (Note that public holidays, Saturday and Sunday are our non-business days.)
Once your order is passed to the courier, the tracking status might get updated within 3-5 days, which highly depends on the time that the shipment barcode is scanned by the courier.
If you choose express courier services (UPS/DHL Express/FedEx), the typical transit time is between 2 to 5 business days. However, when using Hongkong Post services, the delivery duration may extend to 2 to 21 business days. Please note that the package delivery estimates provided on the website are sourced from the transportation companies and should be regarded as references rather than strict standards. Any delays in transit may arise due to customs clearance or other unforeseen issues. We are not liable for such delays.
When will the product of the installment plan ship?
The shipment of products under the installment plan will only be shipped/passed to the courier 7 business days after the completion of both the installment plan and the shipping fee.
Once your order is passed to the courier, the tracking status might get updated within 3-5 days, which highly depends on the time that the shipment barcode is scanned by the courier.
**Under the impact of COVID-19, the courier might have a slower progress, causing a delay on the tracking status update.
When will my pre-order ship?
Once we have a firm ETA, you will receive an arrival notice via e-mail (usually 10 – 20 days in advance from when we expect to receive the item). We send an additional processing notice via e-mail (usually 2-4 days in advance from when we expect to process your payment) which lists the balance due and the date we expect to process the remaining balance and ship the piece. If you opted for a flexible installment plan, the item will ship once your last payment and shipping fee are successfully processed.
Will I be notified if my item is delayed/is arriving sooner?
Yes. We send e-mail notifications when there is a change in the estimated arrival date.
Will I receive a tracking number?
Yes. The tracking number will be sent after your order is placed. The shipment will be processed afterward.